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What is the lead time for prehung french doors?The estimated shipping and lead time may vary for each door, to get the exact details please scroll down and click on the "More Information" tab to get the exact lead time for the specific door. Please note that this is counted in business days. you can also see this right above the Price. It is called "Availability" in bold font Adding a prehung or finish option can add to this time frame.
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What to do if there is some Missing or shortage on my shipment?here are quick tips for the Missing or shortage 1-Count and inspect within 3 business days 2-Immediately begin the claim process. 3-Be specific about what part is missing. you may learn more at https://www.doornmore.com/shipping
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Shipping Cost/EstimateShipping Fees are Estimated : We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to cancel the shipping through US Door’s chosen freight company and arrange shipping through a freight company of your choice.
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Is there a physical location to view the product?We do have a showroom at 4904 Savarese Cir, Tampa, FL 33634 which is open to the public. Most of the products have a video of the real sample at the bottom of the picture
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What to do if the shipment arrived damaged?Do not panic! We are here to help you resolve the issue. Do not reject the shipment. Why not? Most damages are limited to a portion of the order and can be replaced quickly. Rejecting the shipment, can further damage the other parts and delay the solution. There will be a transit time until the rejected shipment arrives at the origin and that can delay the investigation and therefore solution.
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Can we pick up a door directly at the warehouse location instead of having it shipped to us?Yes You can, as long as you are located in the same state as the manufacturer. 1- View the product page 2-Go to "More Information" 3-Lookup the Pickup Location 4-add the product to the shopping cart 5-Insert your Zipcode to see if you have the option for pickup
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Do you ship to Canada?Yes, we do Canadians can expect the extra fee on the shipping includes duties, taxes, and handling fees Brokerage fee $150 - $200 plus the percentage up to %15 as below It’s best to view shipping costs after entering your address on checkout for the most up-to-date and accurate options.
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What is the weight of the complete door (prehung door + sidelite +Transom) for shipping?Doors weight chart