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What to do if the shipment arrived damaged?

  • Do not panic! We are here to help you resolve the issue.
  • Do not reject the shipment. Why not?
    • Most damages are limited to a portion of the order and can be replaced quickly. Rejecting the shipment, can further damage the other parts and delay the solution.
    • There will be a transit time until the rejected shipment arrives at the origin and that can delay the investigation and therefore solution. 
  • Note the damage in the receiving ticket
  • Take pictures
  • File a claim 
  • Learn more here